After your DianDian account is cancelled, we will cease providing you with DianDian services and, upon your request, delete your personal information or anonymize it, unless otherwise stipulated by laws and regulations.
2. To provide you with goods or services
(1) The information you provide to us:
To facilitate the provision of services to you, you need to provide the actual transacting party's name, identification information (a copy of the ID card for individual users, and a copy of the company's business license with official seal), contact address, postal code, and contact telephone number (individual users provide the actual transacting party's contact telephone number, and company users provide the contact person's telephone number, a copy of their ID card, and a power of attorney). If we entrust a third party other than our affiliated company to provide services to you, we will share the above information with the third party after obtaining your consent. If you refuse to provide this information, we will be unable to complete the relevant delivery services.
3. Send you messages
(1) Notifications to you. We may send you service-related notifications when necessary (e.g., when we suspend, change, or terminate the provision of a service due to system maintenance);
4. Providing you with security guarantees
To enhance the security of your use of services provided by our company and partners, protect the personal and property safety of you and other users or the public from harm, better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, and network intrusions, and more accurately identify violations of laws, regulations, or DianDian-related agreements and rules, we may use or integrate the information we collect about you, as well as information shared by our partners with your authorization or in accordance with the law, to comprehensively assess the risks of your account and transactions, conduct identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis, and handling measures in accordance with the law.
5. Other uses
Please note that if we intend to use your information for any purpose not specified in this <Privacy Policy> or to collect additional information about you not mentioned in this Privacy Policy, we will request your prior consent. Once you consent, such additional use will be considered part of this policy, and such additional information will also be subject to this policy.
6. Exceptions to obtaining authorization and consent
However, according to relevant laws and regulations, your authorization and consent are not required to collect your information in the following circumstances:
(1) Related to national security and defense security;
(2) Those related to public safety, public health, or major public interests;
(3) Those related to criminal investigation, prosecution, trial, and execution of judgments;
(4) For the purpose of protecting the vital legitimate rights and interests of the information subject or other individuals, such as life and property, but it is difficult to obtain your consent;
(5) The information collected was disclosed to the public by you voluntarily;
(6) Information collected from legally and publicly disclosed information, such as legal news reports and government information disclosure channels;
(7) Necessary for signing a contract according to your requirements;
(8) Necessary for maintaining the safe and stable operation of the DianDian Data, such as detecting and handling product or service failures;
(9) Necessary for legitimate news reporting;
(10) When academic research institutions conduct statistical or academic research based on public interest, and provide the results of academic research or description to the public, the information contained in the results shall be de-identified.
(11) Other circumstances as stipulated by laws and regulations.
We or our third-party partners may obtain and use your information through cookies or similar technologies and store such information as log information.
By using cookies, we provide users with a simple, personalized online experience. A cookie is a small amount of data sent from a web server to your browser and stored on your computer's hard drive. We use cookies to benefit our users. For example, to make the login process on DianDian faster, you can choose to store your username in a cookie. This makes logging into DianDian's services easier and faster the next time you want to. Cookies help us determine the pages and content you visit, the time you spend on DianDian, and the DianDian pages you select.
Cookies enable us to serve you better and faster, and to personalize your experience on DianDian. However, you should be able to control whether and how cookies are accepted by your browser. Please refer to the documentation that came with your browser for more information on this. We and third-party partners may collect and use your information through cookies or similar technologies, and store such information.
We use our own cookies or similar technologies, possibly for the following purposes:
(1) Remember your identity. For example, cookies or similar technologies help us identify you as a registered user or save information you provide to us about your preferences or other information;
(2) Analyze your use of our services. We may use cookies or similar technologies to understand what activities you use DianDian for, or which services or services are most popular;
You can refuse or manage cookies through your browser or user selection mechanism. However, please note that if you disable cookies, we may not be able to provide you with the best service experience, and some services may not function properly.
(a) Sharing
Except in the following circumstances, we will not share your information with any third party other than ourselves without your consent:
1. To maintain and improve our services. We may share your information with partners and other third parties to help us provide you with more targeted and comprehensive services, such as communication service providers who send push notifications on our behalf;
2. To achieve the purposes described in Section 1, "How We Collect and Use Information," of this <Privacy Policy>;
3. To fulfill our obligations and exercise our rights under this <Privacy Policy> or other agreements we have entered into with you;
4. To the extent permitted by laws and regulations, in order to comply with the law, protect the interests, property or safety of us, our affiliates or partners, you or other DianDian users or the general public from harm, such as to prevent fraud or other illegal activities and reduce credit risk, we may exchange information with other companies and organizations.
5. This does not include information that is sold, rented, shared, or otherwise disclosed for profit in violation of the commitments made in this <Privacy Policy>.
6. To assist you in handling disputes or controversies between you and others, at your legitimate request;
7. To provide your information in response to a lawful request from your guardian;
8. Provided in accordance with the service agreement signed with you (including online electronic agreements and relevant platform rules) or other legal documents;
9. Provided based on academic research;
10. Provided based on the public interest in accordance with laws and regulations.
We will only share your information for legitimate, proper, necessary, specific, and explicit purposes. We will enter into strict confidentiality agreements with the companies, organizations, and individuals with whom we share information, requiring them to process the information in accordance with our instructions, this <Privacy Policy>, and any other relevant confidentiality and security measures.
(ii) Transfer
1. As our business continues to grow, we may engage in mergers, acquisitions, asset transfers, or similar transactions, and your information may be transferred as part of such transactions. We will require any new company or organization holding your information to continue to be bound by this <Privacy Policy>; otherwise, we will require that company or organization to obtain your authorization and consent again.
2. With your explicit consent, we will transfer your information to other parties.
(iii) Disclosure
We will only disclose your information under the following circumstances, and only after taking industry-standard security measures:
1. Disclose the information you specify, in accordance with your needs and in the manner you have explicitly agreed to;
2. We may disclose your information as required by laws, regulations, mandatory administrative enforcement, or judicial requirements, depending on the type and method of information requested. Subject to compliance with laws and regulations, when we receive a request for such disclosure, we will require the recipient to provide corresponding legal documents, such as a subpoena or investigation letter. We firmly believe that we should maintain transparency to the extent permitted by law regarding the information requested from us. We carefully review all requests to ensure they have a legal basis and are limited to data that law enforcement agencies have a legal right to obtain for specific investigative purposes.
(iv) Exceptions to obtaining prior authorization and consent when sharing, transferring, or disclosing information
In the following circumstances, sharing, transferring, or disclosing your information does not require your prior authorization or consent:
1. Those related to national security and defense security;
2. Those related to public safety, public health, or major public interests;
3. Those related to criminal investigation, prosecution, trial, and execution of judgments;
4. For the purpose of protecting your or other individuals' life, property, or other vital legal rights, but where obtaining their consent is difficult;
5. Information that you have voluntarily disclosed to the public;
6. Collect information from legally and publicly disclosed information, such as legitimate news reports and government information disclosure channels.
According to legal provisions, sharing or transferring de-identified information, and ensuring that the data recipient cannot restore and re-identify the personal information subject, does not constitute external sharing, transfer, or public disclosure of information. The storage and processing of such data will not require further notification to you or your consent.
We retain your information only for the period necessary for the purposes described in this <Privacy Policy> and for the time limits required by laws and regulations.
Information collected and generated during our operations within the People's Republic of China is stored within China, except in the following circumstances:
1. It is clearly stipulated in laws and regulations;
2. Obtain your authorization and consent;
3. Since the products and services you use involve cross-border transactions, we need to provide your information to overseas entities.
In light of the above, we will ensure that your information is adequately protected in accordance with this policy and national laws and regulations.
We attach great importance to personal information security, have established a dedicated security team, and take all reasonable and feasible measures to protect your information.
1. Data security technical measures
We will employ industry-standard security measures, including establishing reasonable systems and security technologies, to prevent unauthorized access, use, or modification of your information, and to avoid data damage or loss. Our network services utilize multiple encryption technologies. When information is used, such as for information display and related calculations, we will use various data anonymization techniques to enhance information security during use. We employ strict data access control and multi-factor authentication technologies to protect information and prevent unauthorized use.
2. Other security measures we take to protect information
We manage and regulate the storage and use of information by establishing a data classification and grading system, data security management standards, and data security development standards.
We implement comprehensive data security controls through confidentiality agreements with information users, monitoring, and auditing mechanisms.
We will also enhance security awareness. We will conduct security and privacy protection training courses to strengthen employees' understanding of the importance of protecting information.
3. We only allow DianDian employees and partners who need to know this information to access it, and we have established strict access control and monitoring mechanisms for this purpose. We also require all personnel who may have access to your information to fulfill their corresponding confidentiality obligations. Failure to fulfill these obligations may result in legal action or termination of the partnership with DianDian.
4. The Internet is not an absolutely secure environment, and it is impossible to determine whether communication methods with other users, such as email, instant messaging, social software, or other service software, are completely encrypted. We recommend that you use complex passwords when using such tools and take care to protect your information security.
5. The internet environment is not 100% secure. We will do our best to ensure or guarantee the security of any information you send to us.
6. Handling of security incidents
To address potential risks such as information leaks, damage, and loss, we have established multiple systems that clearly define the classification and grading standards for security incidents and vulnerabilities, as well as corresponding handling procedures. We have also established a dedicated emergency response team for security incidents. In accordance with the requirements of security incident handling procedures, we activate security plans for different security incidents, conduct loss mitigation, analysis, location, formulate remedial measures, and collaborate with relevant departments to trace the source and combat the problem.
In the unfortunate event of an information security incident, we will, in accordance with legal requirements, promptly inform you of: the basic circumstances and potential impact of the security incident, the measures we have taken or will take, suggestions for your self-protection and risk reduction, and remedial measures for you. We will also promptly inform you of relevant information about the incident via email, letter, telephone, push notifications, etc. If it is difficult to notify each individual data subject, we will take reasonable and effective measures to issue a public announcement. Furthermore, we will proactively report the handling of the information security incident to regulatory authorities as required.
Please understand that due to technological limitations and the limitations of risk prevention, even with our best efforts to strengthen security measures, we cannot always guarantee 100% information security. You should also be aware that the system and communication network you use to access DianDian may experience problems due to circumstances beyond our control.
7. We have an industry-leading data security management system centered on data and covering the data lifecycle, which enhances the security of the entire system from multiple dimensions, including organizational structure, system design, personnel management, and product technology.
(a) Access, update and delete
We encourage you to update and modify your information to make it more accurate and effective. You can access your information through DianDian and modify, supplement, or delete it yourself or request us to do so, according to the corresponding information management methods. We will take appropriate technical measures or provide contact channels for submitting applications to ensure that you can access, update, and correct your information or other information provided when using DianDian as much as possible. If you wish to query, modify, or delete some of your information, please log in to DianDian to perform the relevant operations, or contact us through the contact information set forth in this Privacy Policy.
When accessing, updating, correcting, or deleting the aforementioned information, we may require you to verify your identity to ensure information security. Regarding your information collected through cookies or similar technologies, we have also explained the selection mechanisms provided to you in Section 2, "How We Use Cookies or Similar Technologies," of this Privacy Policy.
(ii) Changing the scope of your authorization and consent
You always have the option to disclose information. Some information is necessary for using DianDian, but the provision of most other information is up to you. You can change the scope of your authorization for us to continue collecting information or withdraw your authorization by deleting information, turning off device functions, etc.
Once you withdraw your authorization, we will no longer be able to provide you with the services corresponding to the withdrawn authorization, nor will we process your related information. However, your decision to withdraw your authorization will not affect the information processing previously carried out based on your authorization.
Personal information collected and generated during our operations within the People's Republic of China is stored within China, except in the following circumstances:
1. It is clearly stipulated in laws and regulations;
2. Obtain your explicit authorization;
3. Your personal initiative to conduct cross-border transactions via the internet.
In light of the above situations, we will ensure that your personal information is adequately protected in accordance with this Privacy Policy.
We recommend: Any minor participating in online activities must obtain the prior consent of their parent or legal guardian (hereinafter referred to as "guardian"). We will protect information related to minors in accordance with relevant national laws and regulations.
We encourage parents or guardians to guide minors in using DianDian.
If you are a minor, please inform your parents or guardians to read this <Privacy Policy> and seek their consent and guidance before submitting information.
(i) We may modify the terms of this policy from time to time, and such modifications will form part of this policy. We will issue an updated version of this <Privacy Policy> on DianDian or notify you of updates in other appropriate ways.
(ii) We may issue service-related announcements when necessary (e.g., when we suspend a service due to system maintenance). You may not be able to cancel these service-related announcements that are not promotional in nature.
You can contact us through the following methods, and we will respond to your request within 15 days:
Telephone:15037118754
Customer service email: service@diandian.com
Guiyin (Shanghai) Technology Co., Ltd.
Update date for this version:April 2021
